Contact Details
The Wild Bird Store aims to provide a service to you that is friendly, efficient and trouble free. Should you wish to contact us for whatever reason our details are as follows:-
Telephone: 01432 340500 (Monday to Saturday 09.00 to 17.00 hrs.). At all other times please feel free to leave your name and phone number on our answerphone and we will call you back.
Text: 07983 545047
E-mail: phil@thewildbirdstore.co.uk
Website: www.thewildbirdstore.co.uk
Address: Unit 46, Rural Enterprise Centre, Vincent Carey Road, Hereford HR2 6FE
VAT Registration no: 692 2775 02
Shop Opening Hours
Monday to Saturday 9.30 A.M. to 12.30 P.M.
Delivery Information
Throughout Herefordshire we offer a free of charge, no minimum order, home delivery service every Monday, Wednesday and Friday. We offer this free delivery service using our own team and vehicles, so you can be assured your order will reach you in the same pristine condition as it left our premises.
For delivery to areas outside Herefordshire (apart from the following postcodes AB, BF, BT, DD8-11, HS, IM, KA27-KA28, KW, PA20-49, PA60-78, PH19-44, PH49-50, TR21-25, IV, ZE, the following rates apply-
1 – 3 working days:
Up to 30kg: £8.50
31 – 60 kg: £17.00
61 – 90 kg: £25.50
Orders are generally despatched the next working day.
For the following postcodes- AB, BF, BT, DD8-11, HS, IM, KA27-KA28, KW, PA20-49, PA60-78, PH19-44, PH49-50, TR21-25, IV, ZE, the following rates apply-
Minimum 3 working days:
Up to 30kg: £18.50
31 – 60 kg: £37.00
61 – 90 kg: £55.50
Returns & Refunds Policy
Occasionally it may be necessary to return products to us. If you need to return damaged goods we will refund the cost of doing so, and re-supply once the damage has been agreed by both parties. For the return of unwanted goods (under the consumer protection distance selling regulations 2000) we will refund the cost of the goods in full, subject to your written confirmation, (excluding shipping charges) within seven days of purchase provided they are returned in their original packaging and are undamaged.
Cancellation Policy
Should you need to cancel your order prior to it being despatched, this can be done by telephone or email up to 17.00 hrs. on the day before the delivery is due for despatch.
Complaints Policy
Should you have reason to make a complaint for whatever reason, we promise to resolve the complaint in a timely and courteous manner. Complaints should be in writing (by letter or email).
Privacy Policy
All payment transactions are encrypted using industry standard 128-bit SSL encryption technology to securely transfer credit card details sent by the customer to our website.
We do not store any credit card details and will never pass on any personal details to third parties.
Price Changes
Prices in our catalogue are correct at the time of publication (E&OE) and we reserve the right to change our prices without notice. Prices on our website are correct at the time of order. All prices are inclusive of VAT, where applicable, at the current rate.
Trademarks
All trademarks appearing on this website or any of our publications are the trademarks of their respective owners.
